Buying Process
Begin Your Journey
Start Your Experience
Your Seamless Purchase Journey
At Suntek Pools & Spas, we’re here to help create an enjoyable and memorable shopping experience for you.
Buying Process for Hot Tubs and Swim Spas
First and foremost, your hot tub and swim spa buying process should be fun, relaxing and exciting! Many of our customers are first-time hot tub and swim spa owners, so when you call, email or browse our showroom, our knowledgeable staff will be happy to share their expertise and answer any questions you might have. We are here to assist you with over 27 years of experience in the spa industry!
We recommend you get a real feel for how a hot tub or swim spa can fulfill your wants and needs, of its unique features, how it operates, how best to maintain it, and more. To really soak it in, we invite you to grab your swimsuit and come in for a dip in one of our showrooms. There’s no better way to experience your future tub or spa than to hop right in!
Once you’ve chosen a hot tub, we begin to coordinate delivery. If you’re choosing a swim spa, we will do a pre-site inspection. We also offer some helpful tips on placement, landscaping and/or deck design. We then install your new hot tub or swim spa and teach you how operate and maintain if you choose our “White Glove” service.
Your Step-by-Step Experience
The buying process from initial contact to delivery and installation of your hot tub or swim spa can take as little or as much as time as you need.
Here’s a breakdown of the process, so you have a better idea of what to expect!
- 1. You make initial contact showing interest in a hot tub or swim spa via our website, email or phone.
- 2. Our sales manager will call you the next day, as well as send you an email containing our brochures and more information.
- 3. We’ll follow-up with emails that contain helpful details and tips for the purchasing process.
- 4. You might call with further questions or to get ballpark pricing and we’ll email more information.
- 5. You can schedule wet test if you wish,
- 6. We’ll provide you with pricing quotes, owner’s manuals and warranty information for your favorite models.
- 7. Yard visit scheduled for a swim spa.
- 8. You settle on your swim model and size and we send you the contractor checklist to help with the planning process for your new backyard oasis.
- 9. Sales person provides you with information on cover lifts, accessories, special pricing incentives, and financing options
- 10. You make the down payment on your new swim spa and make payment arrangements for the remaining balance. We sign the contract and finalize the order.
- 11. Your hot tub or swim spa is ordered. You begin the preparation process for your yard with the contractor, including landscaping, electrical and plumbing.
- 12. We schedule the delivery based upon projected completion of your yard preparation, typically 4-6 weeks after your order is placed, as timing can vary depending on the time of year and available stock.
